Richland County Administrator Leonardo Brown is recognizing County employees for National Customer Service Week, Oct. 5-9.

While most County offices remain closed to the public because of COVID-19, many of the County’s approximately 2,200 full- and part-time employees are working remotely. Those who must report to County facilities and job sites are practicing social distancing and other precautions, including wearing protective gear and working on staggered schedules.

“Without dedicated employees who are committed to high standards of customer service, Richland County’s mission to improve the quality of life for its citizens will not be accomplished,” Brown said. “That’s why it is so important for me to say thank you and show appreciation to all of the employees who strive for excellence in their service delivery to the public.”

On behalf of County Council Chair Paul Livingston and the members of Richland County Council, the Administration staff will deliver thank you notes to employees. In addition, customer service quotes will be emailed to all employees and signs with messages of gratitude will be posted at several facilities where employees continue to report to work.

Residents who want to leave a positive message about a County employee or department can call the Ombudsman’s Office at 803-929-6000 or email ombudsman@richlandcountysc.gov.

“Customer service is not only the core of County government, but it is also the foundation on which County government stands,” Brown said. “Providing consistent, excellent customer service is vitally important to Richland County Government.”

National Customer Service Week, established by the International Customer Service Association to help raise awareness of customer service and the role it plays in business, was recognized by Congress in 1992. It is celebrated during the first full business week in October by organizations across the United States and worldwide.